Refund Policy:

We understand that circumstances may arise that require adjustments to appointments and services.

​

Please review our Refund Policy below:

​

• Appointment Cancellations:

  • Once a service has been provided, no refunds will be issued.

  • In the case of appointment cancellations, the paid amount will be held, and it will be deducted from the cost of future consultations.

• Refund Request Process:

  • Refunds are generally not applicable after services have been provided.

  • In exceptional cases where a patient believes a refund is warranted, they can visit our abxphysio clinic in person to communicate their issue.

​

Cancellation Policy:

​

• Appointment Cancellations:

  • Patients can cancel appointments by contacting our abxphysio team.

  • Cancellations made within a certain timeframe before the scheduled appointment may be subject to specific terms and conditions.

• Fees Associated with Cancellations:

  • Any fees associated with cancellations will be communicated to patients at the time of scheduling appointments.

​

Terms for Refund and Cancellation:

• Refunds are generally not applicable after services have been provided.

• For appointment cancellations, the paid amount will be held and deducted from the cost of future consultations.

• Specific terms and conditions related to cancellations and refunds may be communicated during the appointment scheduling process.

Contact Information:

• For any refund or cancellation inquiries, please visit our abxphysio clinic in person and communicate your issue with our team or reach out to us our registered support number / email.

Response Time:

• We will make every effort to address refund and cancellation inquiries promptly. The response time may vary based on the nature of the request.

​

Effective Date: This Refund and Cancellation Policy is effective as of 1st January 2021